Customer Management 101

small business edition

~or~ why VFD is not the Customer Relations Manager

We got a customer question through the e-mail and my response suggestion followed the general rule I use in such situations. NP and Guido both agreed in principle:

If somebody asks a question about a low-dollar item and they obviously don’t know what they are talking about, tell them the opposite of what they want to hear and add them to the Blocked Bidders List. This automatically prevents future stress and negative feedback scores.


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